Privacy Protocols.
Last Updated: January 25, 2026
01. Data Collection
Information We Collect
When you initiate contact through our website, we collect: name and email address, company/organization name (if provided), project brief and requirements, and communication preferences.
Automatic Collection
We may automatically collect: IP address and device information, browser type and version, pages visited and time spent on site, and referring website information.
Purpose
This information is used strictly for: establishing initial project consultation, responding to inquiries and service requests, improving our website experience, and communicating project updates and relevant information.
02. Storage & Security
Data Storage
Your information is stored securely within encrypted cloud infrastructure. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Active project data is maintained throughout the engagement period and for 2 years following project completion for records and support purposes.
03. Cookies & Tracking
Cookie Usage
We use temporary session cookies to optimize site performance and functionality, remember your preferences during your visit, and analyze site traffic and user behavior.
Cookie Control
You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain site functionality.
04. Data Rights & Control
You have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data (subject to legal obligations), opt-out of marketing communications, and object to data processing in certain circumstances.
To exercise these rights or for data-related inquiries, contact us at: support@joyquest.games. We will respond to requests within 30 days.
05. Data Sharing
Joy Quest does not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in operations (hosting, analytics), legal authorities when required by law, or business partners with your explicit consent. All third parties are contractually obligated to maintain data confidentiality.
06. International Data Transfers
As a Malaysia-based studio serving international clients, your data may be transferred and processed in different jurisdictions. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
07. Minors' Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly.